Get more out of IDEXX Neo
with TeleVet

Get more out of IDEXX Neo with TeleVet

TeleVet is the only all-in-one communication platform for your veterinary practice, helping you save time, simplify client communication, and supercharge team productivity. Through the TeleVet + IDEXX Neo veterinary software integration, you will be able to create streamlined workflows for you scheduling, appointment reminders, examinations, payment processing, and more.

HOW IT WORKS

Own the communication

Choose when and how client communication takes place, through video, phone, or text messaging. Look up any client or patient from your US IDEXX Neo software to start a new conversation. When the conversation is closed, export notes and conversation log to your Neo software patient files.

Get your time back

Remove bottlenecks for you and your team by automating routine admin tasks. Reduce front desk phone calls with pet parent self check-in. Benefit from cloud based client communication on your schedule, easily managing multiple conversations simultaneously, from wherever you or the pet owner is located.

Sync TeleVet with IDEXX Neo

Build custom workflows by appointment type, keeping both your team and clients in the loop. Sync client data with your US IDEXX Neo veterinary software to easily keep track of your schedule and conversations.

Simplify appointment scheduling

Receive all your incoming requests for appointments, medical records, virtual consultations, follow-up, and more all in one place. Send and receive unlimited messages at no extra cost.

Send & receive digital forms

Send custom forms with digital signature from TeleVet to your client’s personal device, eliminating shuffling paper forms back and forth and reducing wait times for your clinic.

Send invoices and collect payments

Send custom invoices and attach relevant documents effortlessly. Receive secure and contactless payments sent from your clients’ personal device.
HOW IT WORKS

Own the communication

Choose when and how client communication takes place, through video, phone, or text messaging. Look up any client or patient from your US IDEXX Neo software to start a new conversation. When the conversation is closed, export notes and conversation log to your Neo software patient files.

Get your time back

Remove bottlenecks for you and your team by automating routine admin tasks. Reduce front desk phone calls with pet parent self check-in. Benefit from cloud based client communication on your schedule, easily managing multiple conversations simultaneously, from wherever you or the pet owner is located.

Sync TeleVet with IDEXX Neo

Build custom workflows by appointment type, keeping both your team and clients in the loop. Sync client data with your US IDEXX Neo veterinary software to easily keep track of your schedule and conversations.

Simplify appointment scheduling

Receive all your incoming requests for appointments, medical records, virtual consultations, follow-up, and more all in one place. Send and receive unlimited messages at no extra cost.

Send & receive digital forms

Send custom forms with digital signature from TeleVet to your client’s personal device, eliminating shuffling paper forms back and forth and reducing wait times for your clinic.

Send invoices and collect payments

Send custom invoices and attach relevant documents effortlessly. Receive secure and contactless payments sent from your clients’ personal device.

Manage your entire workflow in one place

Simple to learn, easy to connect. No app to download, no software to install, for you or the pet parent. Receive world-class customer support and onboarding from our Clinic Success Managers to get the most from your practice management software.

Manage your entire workflow in one place

Simple to learn, easy to connect. No app to download, no software to install, for you or the pet parent. Receive world-class customer support and onboarding from our Clinic Success Managers to get the most from your practice management software.

Ease workload and increase teamwork with cloud based veterinary practice management software

Ease workload and increase teamwork with cloud based veterinary practice management software

  • Know exactly where each client is in your workflow so you can better communicate with them and your team
  • Automatically route and assign conversations to the appropriate team member and set statuses to easily keep track of each request
  • Add multiple team members or pet owners to a single conversation
  • Hand-off tasks to teammates as the patient moves from appointment request, to exam, to check out or follow-up

Fulfill pet parent requests without
picking up the phone

Fulfill pet parent requests without picking up the phone

  • Reduce phone calls by 70% through a self-service client menu on your website to provide customer convenience, and less work for you
  • Easily turn each request into a chat-based conversation
  • Gain the ability to handle multiple requests simultaneously
  • Each client request sends a notification to your TeleVet Flow™ dashboard to give you all the details you need
  • Receive in-app, text, and email notifications to the number or inbox of your choice

Multiple points of integration with IDEXX Neo for a seamless practice management solution

  • Your appointments, client requests, and patient data all sync with your Neo software to easily keep track of your schedule and conversations
  • Lookup current clients in real-time, automatically pulling in and displaying patient data and electronic medical records from Neo software
  • Send documents, book appointments, create virtual consultations, and payment processing all from your TeleVet Flow™ user interface
  • All conversation details, notes, forms, and client interactions automatically write back into Neo software or can be downloaded as a PDF

Get more out of IDEXX Neo with TeleVet.
Upgrade today.

Get more out of IDEXX Neo with TeleVet. Upgrade today.

VCPR compliance for every state

We work in partnership with veterinarians, practice managers, and medical directors as your clinic’s workflow solution. TeleVet is VCPR compliant and current with the latest regulations for all 50 states, providing both you and your clients safety and peace of mind. Learn more