Get more out of IDEXX Neo with TeleVet

TeleVet is the only all-in-one communication platform for your veterinary practice, helping you save time, simplify client communication, and supercharge team productivity.

Through the TeleVet + IDEXX Neo veterinary software integration, you will be able to create streamlined workflows for you scheduling, appointment reminders, examinations, payment processing, and more.

Connect IDEXX Neo with TeleVet

Manage your entire workflow in one place

Simple to learn, easy to connect. No app to download, no software to install, for you or the pet parent. Receive world-class customer support and onboarding from our Clinic Success Managers to get the most from your practice management software.

6,000+ veterinarians maximize their existing practice management system with TeleVet.

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Ease workload and increase teamwork with cloud based veterinary practice management software

‣ Know exactly where each client is in your workflow so you can better communicate with them and your team

‣ Automatically route and assign conversations to the appropriate team member and set statuses to easily keep track of each request

‣ Add multiple team members or pet owners to a single conversation

‣ Hand-off tasks to teammates as the patient moves from appointment request, to exam, to check out or follow-up

Fulfill pet parent requests without picking up the phone

‣ Reduce phone calls by 70% through a self-service client menu on your website to provide superior customer experience and convenience, and less work for you

‣ Easily turn each request into a chat-based conversation

‣ Gain the ability to handle multiple requests simultaneously

‣ Each client request sends a notification to your TeleVet Flow™ dashboard to give you all the details you need

‣ Receive in-app, text messaging, and email notifications to the number or inbox of your choice

Multiple points of integration with IDEXX Neo for a seamless practice management solution

‣ Your appointments, client requests, and patient data all sync with your Neo software to easily keep track of your schedule and conversations

‣ Lookup current clients in real-time, automatically pulling in and displaying patient data and electronic medical records from Neo software

‣ Send documents, book appointments, create virtual consultations, and payment processing all from your TeleVet Flow™ user interface

‣ All conversation details, notes, forms, and client interactions automatically write back into Neo software or can be downloaded as a PDF

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How the IDEXX Neo + TeleVet integration works

  • Own the communication

    Choose when and how client communication takes place, through video, phone, or text messaging. Look up any client or patient from your US IDEXX Neo software to start a new conversation. When the conversation is closed, export notes and conversation log to your Neo software patient files.

  • Get your time back

    Remove bottlenecks for you and your team by automating routine admin tasks. Reduce front desk phone calls with pet parent self check-in. Benefit from cloud based client communication on your schedule, easily managing multiple conversations simultaneously, from wherever you or the pet owner is located.

  • Sync TeleVet with IDEXX Neo

    Build custom workflows by appointment type, keeping both your team and clients in the loop. Sync client data with your US IDEXX Neo veterinary software to easily keep track of your schedule and conversations.

  • Simplify appointment scheduling

    Receive all your incoming requests for appointments, medical records, virtual consultations, follow-up, and more all in one place. Send and receive unlimited messages at no extra cost.

  • Send & receive digital forms

    Send custom forms with digital signature from TeleVet to your client’s personal device, eliminating shuffling paper forms back and forth and reducing wait times for your clinic.

  • Send invoices and collect payments

    Send custom invoices and attach relevant documents effortlessly. Receive secure and contactless payments sent from your clients’ personal device.

Cheryl Brocki, DVMVet’s Best Friend

“TeleVet’s a simple platform that allows my team to partake in the process, efficiently move through a consult, and give the pet owner the best experience.”

Duffy Jones, DVMPractice Owner / Peachtree Hills Animal Hospital

“We have been very happy with TeleVet and our clients have really embraced the technology. The platform is user-friendly and helps you keep a good detailed record of the visit.”

Kasey WittGreenbriar Veterinary Hospital & Luxury Pet Resort

“Any opportunity to broaden our pet parents' capability in providing their pets with consistent, quality care, particularly under circumstances where it would otherwise be unsafe or impossible, is an absolute win in my book.”

Andrea Dunnings, DVMPractice Owner / East Atlanta Animal Clinic

“I have always loved the ease of use and adaptability of the TeleVet platform. The new applications are even more exciting!”

Heather Brookshire, DVMPractice Owner / Animal Vision Center of Virginia

“TeleVet has been an exceptionally useful platform that allows me to have a quick consultation with both my current clients and local and regional general veterinary practitioners.”

Hans Bernhard, DVMVeterinarian / Holly Springs Veterinary Hospital

“TeleVet has been incredibly responsive any time we ask for help or even when we have an idea to improve the platform’s overall functionality for us and other clinics… It’s been a truly collaborative experience, and we appreciate that.”

Tom Wootton, DVMLien Animal Clinic

“Very streamlined and efficient for vets. Has been hugely effective in providing care throughout the pandemic and I expect it will be a staple in our practice moving forward due to owner demand!”

Get more out of IDEXX Neo with TeleVet

Upgrade IDEXX Neo today

Who we are

Our committment

At TeleVet, the well-being of veterinarians comes first. Our team is dedicated to improving your work-life balance. Our features are designed to make your job easier and enhance the relationship between you and your patients, wherever they are.

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