Frequently asked questions

  • What is TeleVet?

    TeleVet is an online platform that connects veterinary clinics to their existing clients via our web and mobile apps to help diagnose and treat pets outside the clinic walls. By using our service, you can provide greater convenience to your clients without sacrificing the quality of care provided.

  • How does it work?

    Once a clinic has signed up and gone through our simple setup process, TeleVet enables veterinarians to provide two types of services.

    The first, allows pet owners to send in virtual consultations directly to the clinic for review. After the vet has had time to review the consultation, he or she can share a diagnosis and treatment plan for the pet’s health condition with the owner.

    The second type of service enables veterinarians to conduct convenient follow up appointments with pets they have already provided health care services for. This gives veterinarians a chance to check up on the healing progress of their patient and ensure the pet is completely healthy.

    For each service type we enable clinics to set their own prices to charge.

  • How much does it cost?

    Our current pricing is $99/month with an annual contract, or $129/month for a month-to-month contract. In most cases, a clinic can recoup this cost by performing just one or two consultations in a month.

  • How long does it take to set up?

    Getting started takes just 3 simple steps and takes as little as 5 minutes to get you and your team’s accounts fully set up. We also have a support page with How-To articles, training videos, and a direct chat line to our support team.

  • What about VCPR?

    Who better to treat pets remotely than those that are already most familiar with them? TeleVet embraces the Veterinary Client Patient Relationship unlike most other remote care systems. Our goal is to make the relationship between veterinarians and their clients even stronger, by providing a responsible platform for virtual care. This not only enables veterinarians to maintain contact and exposure to their current customers, but also provides them with a safe and legal way to do so.

  • Can I establish VCPR via Televet?

    Each state has a different definition of VCPR in their Practice Act (some don’t define VCPR at all). Most states require VCPR to be established in-person, although many states are updating regulations as telemedicine becomes more common. Refer to your state’s Practice Act for specific legal regulations regarding establishing VCPR and any other telemedicine restrictions that might be in place.

  • What type of care can I administer without VCPR?

    In general, without VCPR you may not make a diagnosis or prescribe a drug. However, it is appropriate to utilize telemedicine in the following situations even if there is no VCPR.

    • Medical emergencies – you may assist the client with how to stabilize their animal until the animal can receive in-person veterinary care
    • First aid – you may advise the client about how to perform basic first aid to their animal
    • Triage – you may triage patients
    • General advice – you may advise the client on general topics such as:
      • Nutritional advice
      • Training tips
      • New puppy behaviors and socialization
  • I’m licensed in [state]. Where can I provide telemedicine services?

    Since telemedicine is an emerging technology, regulations defining where telemedicine is occurring are often absent or vague. We recommend staying up-to-date on any new legislature. To be conservative, assume you must be licensed in the state you are in, the state the client is in, and the state the animal is in. Additionally, states have different definitions of VCPR and restrictions on telemedicine – to be the most conservative, follow the guidelines of the most conservative state that could potentially be involved.

  • What type of consultations can I conduct with TeleVet?

    Telemedicine can be a great way to streamline your day, provide convenient access to medical advice for clients, and reduce animal fear, anxiety, and stress. However, you should always use sound professional judgment to determine whether using telemedicine is medically appropriate in each situation. Before using Televet for consultations, be sure to read your state’s Practice Act to ensure there are no additional restrictions on telemedicine.

    It is appropriate to use telemedicine as a component of, or in lieu of, hands-on medical care for some cases. Below are examples of patient presentations that are usually successfully resolved with a Televet consultation.

    • Follow-up from a procedure
    • Follow-up on new prescription, check dosing levels and patient response
    • Wound recheck
    • Minor injury
    • Behavior consultation
    • Nutrition consultation
    • Client concerns not necessitating a visit to the vet (e.g., cat hairballs mistaken for vomiting, blood when intact female comes into heat)
  • Have regulations for veterinary telemedicine changed due to COVID-19?

    States have had varied responses to changing regulations in response to the Covid-19 pandemic. Some states have eased the restrictions on the use of telemedicine or the in-person requirements to establish VCPR, but most states still require VCPR to be established in-person and some Covid-19 changes are only in effect during this pandemic. Refer to your state’s Practice Act for any updates and always use sound professional judgment to determine if telemedicine is medically appropriate for each patient.

  • Where is TeleVet available?

    Televet is available in the US to pet parents and licensed veterinary medicine practitioners in accordance with Veterinarian Client Patient Relationship (VCPR) regulations of their respective states