Welcome to part 2 of our 3-part series on veterinary client requests. In this post, we breakdown how much time automating requests can save you and provide a worksheet to do the calculation yourself. In part 1 we discussed client expectations and your clinic potential, in part 3 we will discuss how the process of automating requests works.
“Online scheduling has finally arrived and it’s so much better than the old way of merely requesting a time slot… The service has been shown to decrease appointment phone traffic by 60% and gives clients the immediacy and convenience they’ve come to expect… You can work with the team members that you have, improve service, and take the payroll savings to the bank.
– Bash Halow, BA, CVPM, LVT”
Out of the most common incoming requests to veterinary clinics, 7 out of 10 can be fielded instantly through a self-service client tool without having to make a phone call. Put another way, this means you have the potential to instantly resolve 70% of your current phone call traffic through automated response, meaning 70% less clients left waiting on hold and 70% less time spent answering front desk phone calls for your team.
As a veterinarian you could have more time to focus on patient care and improving patient outcomes. As a practice manager, you could provide more schedule flexibility, ensuring the staff takes lunch, leaves work on time, and even takes sufficient time off work. As a practice owner, you could increase the business bottom line by being able to produce more due to greater operational efficiency. As a pet parent, you could do literally anything else other than being stuck waiting on hold.
1000’s of veterinarians, front desk staff, vet techs, practice managers, and practice owners are already enjoying the time-saving benefits of TeleVet Flow. By providing instant response to pet parents’ most common requests on their website, veterinary clinics are saving dozens of hours each week, allowing vet teams to focus on the work they love most – caring for their patients.
To learn more about connecting with your clients, and all the ways TeleVet can make your workday easier, schedule your personalized demo today!
When a pet comes into the hospital, the DVM will make note of any abnormalities noticed in their examination, along with any diagnostic testing or treatments that were recommended. These clinical records help both the veterinarian and the pet owner know what has happened to their pet in the past.
Did you know the average 2-DVM veterinary practice is paying around $43,000 per year just in credit card processing fees? At first glance, your provider’s rate doesn’t seem too costly, but as practice owners know, they add up quickly and could be costing you more staff, better equipment, or a reliable cash flow.
90% of Americans use customer service as a factor in deciding whether or not to do business with your clinic. Here are 10 ideas for improving client service that you can implement right away.
