This is part 2 of our 2-part series on Service Reminders and Automations where we discuss the importance of using Service Reminders along with Workflow Automations to create an efficient workday for your team and a modern clinic experience for your clients. You can read part 1 of our series here.
The Perfect Match: Reminders and Workflows Automations
Now that you know where you can leverage reminders, let’s take them a step further! Do you want send a form to the pet owner before they arrive? Or do you want to know if the pet owner is on their way, along with a message to be sent to them after they arrive at your clinic?
That’s where Workflow Automations come in. Without any extra effort for you or your team, you can orchestrate the entire ‘workflow’ of an appointment from sending reminders to checking them in, completing their intake form and more, all without using your personal phone, different apps, or manually typing every message for every appointment.
Clinic examples of Automated Workflows:
Automated Forms by Appointment Type
Getting patient information through forms is one of the most repetitive tasks for your staff. This not only takes away from their job satisfaction, it also takes away time your team could be spending on caring for your patients. With Automated Forms, you can stop the back and forth by having a custom form sent out before or after any appointment of your choosing.
Automated Arrival Procedure
Easily create an automation that sends out the above appointment reminders, an intake form or patient history form, automatically checks the patient in, and assigns the appointment to its designated DVM. Just by creating this single automation, an appointment that typically takes around 90 minutes, can now be completed in 45 minutes from start to finish.
All of this new efficiency will surely keep your customers (especially millennial customers) happy with their experience and your clinic should capture that too! Send out an automated survey after an appointment is closed to collect appointment reviews and ratings to share on social media or elsewhere. With automated customer surveys, you can improve your clinic experience and continue to grow your clinic through positive social proof.
Implementing digital reminders at your clinic creates a more efficient workday for everyone on your team, in addition to a great customer experience for your clients and their pets.
To learn more about automating workflows for your digital service reminders with TeleVet Flow, get started here: