TeleVet Names Zeynep Young as New CEO
March 2nd, 2022TeleVet is pleased to announce that Zeynep Young has been named CEO.
TeleVet customers have happier clients. How about your clinic?
Nothing matters more than keeping your patients healthy and your clients happy, so we’re introducing a new client feedback feature in your TeleVet Flow platform to help your team provide an excellent customer experience with each appointment.
The TeleVet Client Satisfaction score will be rolled out to all clients at no extra cost to you.
How it Works
When you close out an appointment in TeleVet, your client will receive via email inviting them to provide feedback on their visit by answering one question: “How would you rate your most recent interaction with [Your Clinic Name]?” on a 5-star scale. Clients have the option of adding additional comments. Their score will be recorded and delivered to you immediately via TeleVet Flow.
You will see your ratings as they come in. Positive reviews can be added to your online rating service for greater visibility. You can flag poor reviews for immediate follow-up and corrective action. Since this question will be asked of clients across the entire TeleVet customer network, you will be able to compare your scores to those of other clinics like you. This will help you find and fix areas of opportunity, and show off your great scores!
Benefits
Details
Next Steps
The TeleVet Customer Satisfaction feature will be automatically enabled for you and all customers in the next 4 weeks.
If you have questions, concerns, or do not want to take advantage of this service, please contact your TeleVet clinic success manager by September 30, 2021.
TeleVet is pleased to announce that Zeynep Young has been named CEO.
Did you know the average 2-DVM veterinary practice is paying around $43,000 per year just in credit card processing fees? At first glance, your provider’s rate doesn’t seem too costly, but as practice owners know, they add up quickly and could be costing you more staff, better equipment, or a reliable cash flow.
Press Release: TeleVet has launched ClinicConnect, a new online veterinary solution to assist clinics operating in the age of COVID-19.